🔁 Returns & Refund Policy – LNS Glow

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

✅ Eligibility for Returns

To be eligible for a return:

• The item must be unworn or unused, with original tags and in its original packaging

• You must provide a receipt or proof of purchase

📬 How to Start a Return

To initiate a return, please email us at:
📧 support@lnsglow.com

Returns must be sent to the following address:
📦 1211 Old Okeechobee Road Bay 2 #1019, West Palm Beach Florida 33401, United States

Once your return is approved, we will send you a return shipping label and clear instructions on how and where to send the package.

Items sent back without first requesting a return will not be accepted.

🚨 Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong product, contact us immediately at support@lnsglow.com so we can evaluate the issue and make it right.

🚫 Non-Returnable Items

Some items are not eligible for return:

• Perishable goods (e.g. food, flowers, plants)

• Custom/personalized products

• Personal care items (such as used beauty products)

• Hazardous materials, flammable liquids, or gases

• Sale items or gift cards

If you have concerns about a specific product, please reach out to us at support@lnsglow.com.

🔄 Exchanges

The fastest way to get what you want is to return the item you have and make a new purchase after your return is accepted.

🇪🇺 EU 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must be unworn, unused, with original packaging and tags, and include proof of purchase.

💳 Refunds

Once we receive and inspect your return, you’ll be notified of the approval status.

• If approved, your refund will be automatically applied to your original payment method within 10 business days.

• It may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at:
📧 support@lnsglow.com